About Sri Madhuram Catering and Services
“From a Pushcart Tiffin Centre to a Chain of Posh, quality veg food outlets…!”
Hotel Sri Madhuram with a preponderous presence in Nellai and Palai region, have attained a pride of place and eminence in the hospitality and catering service sector to-day.
The sweet successful journey of Hotel Sri Madhuram had a humble, modest beginning with a Sweet Stall in an Annual Temple festival in the year 1990.
The abundant goodwill and patronage of the customers pushed its founder V. Arunachalam Iyer to start a pushcart tiffin centre at Ramaswamy Temple near V.O.C. ground in the year 1995.
Customers thronged the pushcart tiffin centre to enjoy delicious authentic home-made tiffin and rice varieties.
Thanks to the passion for catering and the untiring efforts of the founder, Sri Madhuram Saiva Unavagam was opened in 1998 in the Palai Market as an evening tiffin centre with limited seating capacity.
Pocket-friendly, palate-pleasing, hygienic and healthy dishes served with a beaming smile, soon set Hotel Sri Madhuram on its track of success.
The founder got his five sons also into the hospitality service, after their education motivating them with the cardinal catering principle “Catering is a common thing. But, do it uncommonly well”.
The sons scrupulously followed this principle in running the business. No wonder, Hotel Sri Madhuram very soon became popular among the foodies.
Today with a chain of 8 veg restaurants with A.C and Non A.C dining halls and an exclusive outdoor catering service centre in Nellai and Palai, Hotel Sri Madhuram are the much sought-after food centres and caterers, not only in Nellai and Palai but in distant Nagercoil and Trivandrum regions also.
In Hotel Madhuram, the culinary art is redefined with authentic updated recipes, be it traditional, Chinese or Tandoori Menu.
The prime contributory factor for the success of an event like a big social gathering or a marriage is quality catering.
Hotel Sri Madhuram, with their cutting-edge in catering and hospitality render the event enjoyable, memorable and cherishable.
A number of specialities have originated from Hotel Sri Madhuram, thanks to the creativity of their chefs. The tastes of the Hotel Sri Madhuram delicacies linger long in the taste-buds making a longing for the dishes.
We, Indians have a long cultured heritage in Catering and hospitality. Hotel Sri Madhuram fondly wish to preserve and carry on that proud heritage to the next generation.
Be it a traditional menu or an exotic menu, be it a small gathering or a mammoth congregation, Hotel Sri Madhuram readily cater to the unique requirement of the customers suiting their budget.
Hotel Sri Madhuram enjoy the enviable distinction of immaculate service by neat, professionally groomed persons in uniform.
Transparency is the hall-mark of all catering transactions in Hotel Sri Madhuram. Frank discussions with the customer precede the fixing of the contract. The price structuring is well explained, specific requirements of the customer addressed, out-sourcing for any of the requirement, if needed, informed before hand with no room for any hidden-cost whatsoever.
Hotel Sri Madhuram is the most preferred caterers not only for gourmets and connoisseurs but also for the common man with a hungry belly because there they get their money’s real worth.
“Customer’s Satisfaction” is not a customary slogan for Hotel Sri Madhuram but a strong conviction.
” Serve not food alone, serve happiness also on the plate”
V.Arunachalam Iyer
Founder
What is Sri Madhuram Catering?
Sri Madhuram Catering is a website and app built to save you time and money when ordering food. Sri Madhuram Catering provide online ordering systems to catering and delivery services. As a portal, it allows you find delicious recipes that are using our software, view their entire menu and select exactly what you want. Place your order and pay online or pay when you pick up. Pick up or have your food delivered from restaurants that offer delivery without waiting in lines or call waiting.
What type of payments do the restaurants accept?
We’ll accept payments in person and/or online. We allow you to use your PayPal account or pay with a credit or Debit card. We accept Visa, American Express, Master Card, and Discover.
Can I cancel an order after placing it?
You cannot cancel an order for which the food preparation may have started processing. In case the food preparation has not started processing the order, you can call to us @ 9444943030/9444953030 or send an email sales@srimadhuramcatering.com (which is provided in your order details).
What do I do in case there is some problem with my order?
Please call or email the catering kitchen or delivery service you placed your order with. Their representatives will assist you with any problems.
Does Sri Madhuram Catering take my credit card information?
We don’t accept payments directly in most of the cases and the amount directly goes to the restaurants payment accounts. Through our app and website we accept Visa, MasterCard, American Express and Discover Cards, the amount is charged by restaurant payment processing company. We process payments via Clover, Stripe, Square or PayPal based upon restaurant or delivery service preferences. You can also pay restaurants/drivers with cash based upon their configuration.
What means customer store Store Pickup / Self Collection?
Kitchen Pickup / Self Collection is a shipping method which allows your customers to pick up the parcel themselves instead of delivering the parcel to customers’ location. Some customers would like to get the items purchased as soon as possible bypass courier service provider, and some would like to save the shipping cost. Enable it when you have a physical store and encourage customers to collect parcel themselves.
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant. For immediate response, please call the restaurant or your third party delivery company. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
Food Order Errors* – If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order or contact your third party delivery company. You may come to pick up the correct food item.
Food Order Incomplete* – In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.
Please note: we do provide courtesy items such as disposable silverware, chopsticks, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.
Food Dissatisfaction* – We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
Cancel Order* – Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Complimentary Food* – Sorry, we cannot provide a refund or cash value on any complimentary food.
It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.
At Sri Madhuram Catering, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. Please read our privacy policy below carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. Sri Madhuram Catering’ secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
STORAGE AND SECURITY OF YOUR INFORMATION*
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, date of birth, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However, if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
COOKIES* – A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
DISCLOSURE OF YOUR INFORMATION* – We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Restaurant Mason, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
THIRD PARTIES* – We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Restaurant Mason, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
SECURITY* – We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
LINKS* – This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
CHANGE IN PRIVACY POLICY* – As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
Morning Tiffin Combos, Brahmin Meals, Special Meals, Special Lunch, Dinner Combo, Kerala Meals, Sodhi Meals, Nanjil Meals, Marriage Special Meals, Break Fast, Briyani, Variety Rice, Pulao, Dry and Gray, Ice Creams, Soups, Dosai Varieties, Uthappam Varieties, Fried Rice, Sweets, Karam, Snacks, Indian Bread, Salad, Lunch, Dinner, Juice, Milk Shake, Regular Meals, Noodles, Chappathi, Pongal, Filter Coffee, Pujai Prasadam Recipes, Sundal Recipes
*Disclaimer – The information contained in this website is for general information purposes only. The information is provided by [business name] and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
